If
you need help with your ClickandBuild store you
will be pleased to know that support is close at hand.
You can email ClickandBuild support
who will reply to your query within 24 hours. However
should you require a more immediate response, or have
a query which is hard to explain via email
please contact our support/design team.
The ClickandBuild
FAQ helps to provide you with common questions and
problems encountered by store owners.
Click on any of the questions to expand the answer.
The 15-day Click and Build demo is primarily
designed for you to trial the service
and gain an understanding of ClickandBuild's features, rather than it being
a staging area for you to build your complete
store.
We can copy a demo store to the live
site, although there is usually a charge
for this copying service. Alternatively,
you can re-build your store on the live
system yourself and we can assist you
with this if you have any questions.
To get order confirmation emails sent
to you when an order is placed you will
need to insert an email address and
confirm you wish emails to be sent.
This is done in the "Store settings"
>> "Company profile"
area of the administration. There is
a field for "Order confirmation
email address" and also a checkbox
to confirm you wish to receive them.
Simply fill this information in and
save.
Yes. In order to do so you will need
to use a custom ClickandBuild HTML tag.
Within any of the administration text
areas (e.g. content, products, news)
you can insert your own HTML.
In order to display an image you will
need to use the following code;
<DISPLAY IMG="xx"> Where
xx is the image ID generated by the
system.
Yes. In order to do so you will need to
use a custom ClickandBuild HTML tag. Within
any of the administration text areas (e.g.
content, products, news) you can insert
your own HTML.
To link to a product use the following
code;
<DISPLAY PRODLINK="xx"
TEXT="yy">
Where xx is the product ID and yy is
the text to be turned into a hyperlink.
Yes. In order to do so you will need to
use custom ClickandBuild HTML tags. Within
any of the administration text areas (e.g.
content, products, news) you can insert
your own HTML.
To link to a product use the following code;
<DISPLAY CATLINK="xx" TEXT="yy">
Where xx is the product ID and yy is
the text to be turned into a hyperlink.
Yes, you can bulk upload product information
through a comma separated values (csv)
file. This file can be created using
any spreadsheet package (such as MicroSoft
Excel).
ClickandBuild requires the product
upload file to be in a specific format.
For more information regarding the format
required please download a copy of the
userguide.
Yes, you can set up a custom report
to download all shopper emails. You
can specify any information to download
within the report from shopper name
to what items were purchased.
For more information regarding the
format required please download a copy
of the userguide.
If
you have any questions that are not detailed in
either the FAQ's or the ClickandBuild
user guide you can email ClickandBuild
support, design or sales with your query.
Before you email or call you may wish to download a copy of
the user guide.
If you have a query
relating to store design please direct your question
to our highly skilled ClickandBuild design team.